We know the importance of quality aftercare.

Quality Aftercare

We pride our work and on honesty, from start to finish. With all the very best intentions, efforts and accuracy that Katharine prides herself on, material fundamentally moves. Gravity takes hold, causing the fabric to drop. As much as we try to predict the fabric’s behaviour, occasionally curtains will benefit from some tweaking after time.

Our perfectionism doesn’t end when our creations leave the showroom.  As part of our aftercare, Katharine tends to revisit all full-length curtain projects to check the fabric hasn’t dropped so the curtains begin touching the floor. This will cause the curtains to wear on the hem (with the exception of curtains designed to ‘pool’).

Aftercare is offered as standard with every project we complete, however not many projects require a revisit or another appointment.

2 Year Guarantee

We offer a 2-year guarantee on all workmanship as standard and each customer is given a copy in writing. We encourage you to get in touch if you feel your products unexpectedly need some attention. This is also encouraged for the entire 2 years guarantee.

In the same way, a book’s ending may be re-read for clarity, so a curtain’s final chapter may need a little more time spent also. But usually, we close the book with a satisfied smile on our face and look to pick up the next one!